These General Terms and Conditions of Sale ("GTCS") govern the sales of products made on the website www.homemyron.com, operated under the trade name HOME MYRON by the company GLOBAL SILK GROUP.
Any order placed on the Site implies the acceptance of these GTCS by the Client under the conditions provided by the applicable legislation.
1. Seller's Identity
The website www.homemyron.com is operated by:
GLOBAL SILK GROUP
Trade name: HOME MYRON
Legal form: SARL
Registered office: 54 Rue du Bon Pasteur, 1140 Evere, Brussels, Belgium
Company number (BCE): 1041.646.970
VAT number: BE1041646970
E-mail: contact@homemyron.com
2. Scope of Application
These GTCS apply to sales made on www.homemyron.com between GLOBAL SILK GROUP and any consumer making a purchase on the Site.
HOME MYRON primarily sells silk bedding and accessories, including pillowcases, bedding sets, duvet covers, sheets, sleep masks, and product bundles.
These GTCS are accessible at all times on the Site.
The version applicable to an order is the one in force at the time of its validation.
3. Products
The essential characteristics of the products are presented on the product sheets available on the Site.
The Client is invited to review the description, composition, dimensions, colors, care instructions, and, when offered, the silk density expressed in mommes before placing an order.
HOME MYRON strives to present its products as faithfully as possible.
However, the colors displayed may vary slightly depending on the screen used, its settings, lighting conditions, and the characteristics of the textile.
These minor variations in appearance cannot be considered a defect of conformity when they are inherent to the digital representation of the product or to the material itself.
Offers are valid while stocks last.
4. Prices and Currencies
The applicable prices are those displayed on the Site at the time of the order.
HOME MYRON sells its products internationally and may display prices in different currencies depending on the country, region, or market selected by the Client.
Depending on the available markets, prices may be displayed in:
● Euro (EUR);
● US Dollar (USD);
● Pound Sterling (GBP);
● Swiss Franc (CHF);
● Canadian Dollar (CAD);
● Australian Dollar (AUD);
● New Zealand Dollar (NZD);
● Swedish Krona (SEK);
● Danish Krone (DKK);
● as well as any other currency made available on the Site.
The currency effectively applicable to the transaction is clearly indicated to the Client before the validation of their order.
Where applicable, the displayed prices include taxes according to the tax rules applicable to the relevant market.
Any shipping costs and other fees applicable to the order are communicated to the Client before final validation and payment of the order.
For certain destinations outside the European Union, customs duties, import taxes, or other fees may be required by the authorities of the destination country. When these amounts are not collected directly at the time of payment, they may remain the responsibility of the recipient in accordance with applicable local regulations.
5. Order
The Client selects the products they wish to order as well as the available characteristics, particularly color, size, dimensions, and silk density when offered.
Before confirming their order, the Client has the possibility to check their cart and correct any errors.
The Client must provide the information necessary for processing their order and undertakes to communicate accurate, complete, and up-to-date information.
The order becomes final after validation of the order process and payment confirmation, subject to any checks carried out by the payment providers.
An order confirmation is sent to the Client electronically.
HOME MYRON reserves the right to refuse or cancel an order in cases authorized by applicable legislation, particularly in the event of proven or suspected fraud, payment incidents, product unavailability, or a manifest error affecting the order or the displayed price.
In the event of cancellation of an order already paid for by HOME MYRON, the amounts concerned are reimbursed in accordance with applicable legislation.
6. Payment
Payment for the order is made using the solutions offered to the Client during checkout.
Depending on the country and the Client's eligibility, available payment methods may include:
● Visa;
● Mastercard;
● PayPal;
● Apple Pay;
● Google Pay;
● Klarna.
Some payment methods may not be available in all countries or for all orders.
When Klarna or another deferred or split payment service is offered, its use is subject to the conditions, eligibility criteria, and any checks of the concerned provider.
HOME MYRON has no control over acceptance or refusal decisions made independently by these providers.
The Client guarantees that they have the necessary authorizations to use the selected payment method.
7. Payment Security
Transactions are processed through the payment providers available on the Site.
Banking information is processed according to the security measures implemented by the concerned payment providers.
HOME MYRON never asks the Client to communicate their confidential credit card code or full banking credentials via email.
8. International Delivery
HOME MYRON offers delivery to many countries worldwide, subject to the destinations actually available at the time of order.
The serviced areas notably include countries of the European Union, including:
Belgium, France, Germany, Italy, Spain, Portugal, Netherlands, Luxembourg, Hungary, Sweden, and Denmark.
HOME MYRON also delivers to:
Switzerland, United Kingdom, United States, Canada, Australia, and New Zealand, as well as to other destinations offered during checkout.
The actual availability of delivery to a destination is indicated to the Client during the order process.
9. Delivery Times
HOME MYRON makes every effort to ensure prompt delivery of orders.
Typical estimated delivery times are:
Europe: up to 3 days
United States, United Kingdom, and Australia: approximately 5 to 6 days
For other international destinations, the estimated applicable delivery time is communicated during the order when this information is available.
Delivery times may vary depending on the destination, carrier, chosen delivery method, customs formalities, periods of high activity, or circumstances beyond HOME MYRON's control.
Where applicable mandatory law provides for specific rights in case of delivery delay, these remain fully applicable.
10. Delivery Costs
Any applicable delivery costs are indicated to the Client before the final validation of their order.
Their amount may vary depending on the destination country, the order amount, the weight or volume of the package, the carrier, and the selected delivery method.
The final amount of applicable fees is displayed before payment.
11. Receipt of Order
Upon receipt of their order, the Client is invited to check the condition of the package and the products received.
In the event of a damaged, incorrect, or visibly defective product, the Client is invited to contact HOME MYRON as soon as possible at:
contact@homemyron.com
It is recommended to include the order number and photographs to identify the problem.
This practical procedure does not in any way limit the legal rights available to the consumer.
12. Right of Withdrawal
In accordance with the rules applicable to distance contracts, a consumer benefiting from the right of withdrawal has a period of 14 days to exercise this right without having to state reasons.
For products, this period generally runs from the day on which the Client, or a third party designated by them other than the carrier, takes physical possession of the goods.
To exercise their right of withdrawal, the Client must inform HOME MYRON of their decision by means of an unequivocal statement before the expiry of the applicable period.
The request can be sent to:
contact@homemyron.com
HOME MYRON will provide the Customer with the necessary return instructions.
13. Free Returns
HOME MYRON covers 100% of the return shipping costs when a Customer validly exercises their right of withdrawal and the product is eligible for return in accordance with these GTC and applicable law.
The Customer therefore incurs no return costs when the procedure communicated by HOME MYRON is followed.
HOME MYRON may, in particular, provide the Customer with a prepaid return label or arrange another return solution covered by the company.
14. Condition of returned products
The Customer may handle and examine the product to the extent necessary to establish its nature, characteristics, and proper functioning.
The Customer may be held liable for any depreciation resulting from handling beyond what is necessary for this verification, in accordance with applicable law.
Products must be returned with their accessories and any elements provided.
The Customer's legal rights in the event of a defective or non-conforming product remain separate from the right of withdrawal.
15. Refund after withdrawal
In the event of a valid withdrawal, HOME MYRON will refund the amounts due in accordance with applicable law.
The refund will be made no later than 14 days following the date on which HOME MYRON is informed of the decision to withdraw.
However, HOME MYRON may defer the refund until the product is recovered or until the Customer provides proof of its shipment, with the date chosen being the earlier of these events.
Unless otherwise agreed, the refund will be made using the same payment method as that used for the initial transaction.
The refund includes initial standard delivery costs where required by law. Any additional costs resulting from the voluntary choice of a more expensive delivery method than the standard method offered are not necessarily refunded when the law allows.
16. Exceptions to the right of withdrawal
The right of withdrawal may not apply in cases provided for by law, particularly for goods made to the consumer's specifications or clearly personalized.
Any exclusion will only be applied when legally applicable to the product concerned.
The simple choice from standard options offered by HOME MYRON, such as a size, color, or density offered in the catalog, does not automatically constitute personalization excluding the right of withdrawal.
17. Defective or non-conforming products
If the received product has a defect or does not conform to the contract, the Customer benefits from the rights provided by the applicable legal rules concerning conformity.
The Customer is invited to contact:
contact@homemyron.com
specifying their order number and the nature of the problem encountered.
When HOME MYRON's liability is engaged under the legal guarantee of conformity, the solutions provided by the applicable legislation are implemented free of charge for the consumer under the conditions provided therein.
18. Legal guarantee of conformity
Consumers benefit from the mandatory legal guarantees applicable to their purchases.
For consumers in the European Union, the applicable regulations notably provide for a minimum legal guarantee of two years for goods affected by a defect of conformity covered by this guarantee.
The mandatory provisions of Belgian law and, where applicable, those of the consumer's country of residence remain applicable.
Legal guarantees apply independently of any commercial guarantee offered by HOME MYRON.
19. Liability
HOME MYRON is responsible for the performance of its obligations within the limits provided by applicable law.
However, HOME MYRON cannot be held liable for any failure resulting from an event not attributable to it or from a case of force majeure recognized by applicable law.
No provision of these GTC is intended or has the effect of excluding or limiting the consumer's mandatory rights.
20. Personal Data
Personal data necessary for managing orders, payments, deliveries, returns, and customer relationships are processed in accordance with applicable data protection regulations.
Detailed terms of these processes are presented in the Privacy Policy available on www.homemyron.com.
21. Customer Service and Complaints
For any questions, requests, or complaints regarding an order, the Customer can contact HOME MYRON:
HOME MYRON — GLOBAL SILK GROUP
Email: contact@homemyron.com
Address: 54 Rue du Bon Pasteur, 1140 Evere, Brussels, Belgium
HOME MYRON will endeavor to find an amicable solution to any complaint.
22. Amicable settlement of consumer disputes
In the event of a dispute, the Customer is invited to first contact HOME MYRON at contact@homemyron.com in order to seek an amicable solution.
Failing an amicable resolution, the consumer may seek the competent alternative dispute resolution body among officially recognized organizations.
The European Commission provides consumers with information on alternative dispute resolution for consumer disputes (Consumer Redress in the EU) as well as on the competent bodies.
Consumers concerned by a cross-border dispute within the European Union can also obtain information and assistance from the European Consumer Centres Network (ECC-Net).
For consumers residing in Belgium, information regarding consumer rights and dispute resolution possibilities is also available from the competent Belgian services, notably ConsumerConnect.
23. Applicable Law
These General Terms and Conditions of Sale and the contracts concluded with HOME MYRON are governed by Belgian law.
However, when a Customer acts as a consumer and resides in another country, this choice of Belgian law cannot deprive them of the protection afforded by the mandatory provisions of the legislation that would be applicable to them in the absence of this choice.
Mandatory rights recognized to consumers by European Union law remain applicable when the legal conditions are met.
24. Disputes and competent jurisdictions
In the event of a dispute, HOME MYRON and the Customer are invited to first seek an amicable resolution.
Failing an amicable agreement, the competent courts will be determined in accordance with applicable legal rules.
When a Customer acts as a consumer, no provision of these GTC can deprive them of the right to bring an action before a competent court under the mandatory consumer protection rules applicable to their situation.
25. Modification of the GTC
GLOBAL SILK GROUP may modify these General Terms and Conditions of Sale, notably to take into account changes in its services, business practices, or applicable regulations.
Modifications do not affect orders already concluded, to which the GTC accepted at the time of the order remain applicable.
26. Contact
GLOBAL SILK GROUP
Trade name: HOME MYRON
Website: www.homemyron.com
Registered office: 54 Rue du Bon Pasteur, 1140 Evere, Brussels, Belgium
BCE: 1041.646.970
VAT: BE1041646970
Email: contact@homemyron.com
