This Privacy Policy describes how GLOBAL SILK GROUP, operating the website www.homemyron.com under the trade name HOME MYRON, collects, uses, stores, and shares your personal data when you visit our site, create an account, make a purchase, contact our customer service, or interact with our services.
We attach particular importance to protecting your privacy and process your personal data in accordance with applicable regulations, notably the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller for your personal data is:
GLOBAL SILK GROUP
Trade name: HOME MYRON
Registered office: 54 Rue du Bon Pasteur, 1140 Evere, Brussels, Belgium
Company number (BCE): 1041.646.970
VAT number: BE1041646970
Email: contact@homemyron.com
Website: www.homemyron.com
For any questions regarding this Privacy Policy or the use of your personal data, you can contact us at:
contact@homemyron.com
2. Personal data we collect
Depending on how you use our Site and services, we may notably collect the following categories of data.
Identification and contact information
When you place an order, create an account, subscribe to our communications, or contact our customer service, we may collect:
● first and last name;
● postal address;
● billing address;
● delivery address;
● email address;
● phone number;
● country of residence.
Order information
We may collect information related to your purchases, including:
● products ordered;
● selected variants;
● size;
● color;
● quantity;
● order amount;
● currency used;
● order history;
● returns and refunds;
● delivery information.
Payment information
Payments made on HOME MYRON are processed by the payment providers available at the time of placing the order.
Depending on your country and the chosen payment method, these providers may include:
Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna.
The payment information necessary for the transaction is processed by the respective payment providers in accordance with their own policies and security obligations.
HOME MYRON does not intend to directly store all confidential data from your credit card.
Technical and browsing data
When you use our Site, certain information may be collected automatically, including:
● IP address;
● device type;
● browser;
● operating system;
● technical identifiers;
● pages viewed;
● interactions with the Site;
● date and time of visits;
● source of your visit;
● information relating to your browsing and use of the Site.
Communications
When you contact HOME MYRON, we may keep the information you send us as well as the history of our exchanges to process your request.
3. Why do we use your data?
We use your personal data only when a legal basis allows us to do so.
Order fulfillment
We use your data to:
● record and process your order;
● process or allow the processing of payment;
● prepare and ship your products;
● inform you about the status of your order;
● manage returns;
● process refunds;
● respond to requests related to your order;
● provide after-sales service.
These processing operations are necessary for the performance of the contract concluded between you and HOME MYRON.
Customer service
We use your information to answer your questions, requests, complaints, and inquiries.
Depending on the situation, this processing may be necessary for the performance of the contract or based on our legitimate interest in providing efficient customer service.
Fraud prevention and security
Certain data may be used to:
● detect suspicious transactions;
● prevent fraud;
● secure payments;
● protect our Site, our customers, and our business;
● prevent misuse of our services.
These processing operations may be based on our legitimate interests in ensuring the security of our business and our users and, where applicable, on our legal obligations.
Legal obligations
We may process and retain certain data to comply with our legal, accounting, tax, administrative, or regulatory obligations.
Site improvement
We may analyze the use of our Site to improve its operation, user experience, features, performance, and commercial offering.
Depending on the nature of the technologies used and applicable regulations, these processing operations may be based on our legitimate interest or on your consent.
Marketing and commercial communications
Where applicable regulations allow, we may use your contact details to send you communications regarding HOME MYRON, our products, new arrivals, collections, or offers.
Where your consent is required, these communications are only sent after obtaining it.
You can unsubscribe from commercial communications at any time, notably by using the unsubscribe link in the relevant emails.
4. Advertising and personalization
Subject to your consent when required, we may use certain technologies to measure the performance of our advertising campaigns and to propose advertisements likely to be more relevant.
Depending on the tools actually activated on the Site, we may notably use services offered by:
Google
Meta (Facebook and Instagram)
Shopify
These services may make it possible to measure certain interactions with HOME MYRON, such as a visit to the Site, viewing a product, adding a product to the cart, or placing an order.
Where regulations require your prior consent, the advertising technologies concerned are only activated based on your expressed choices.
You can change your preferences regarding cookies and similar technologies via the cookie management tool available on the Site.
5. Shopify
Our store is hosted and operated using the Shopify platform.
Shopify provides the technological infrastructure that enables us to present our products, manage our store, and process orders.
As part of providing its services, Shopify may collect and process certain personal data concerning visitors and customers of our store.
Depending on the Shopify features and services activated on our store, some information related to your interaction with HOME MYRON may also be processed by Shopify to provide, secure, personalize, analyze, or improve its services and the services offered to merchants and consumers.
For more information on how Shopify processes consumer personal data, you can consult Shopify's Consumer Privacy Policy and its privacy control tools.
6. Recipients of your data
We do not sell your personal data in the traditional sense of the term.
However, we may disclose certain data to service providers whose involvement is necessary for the operation of HOME MYRON and the provision of our services.
These may include:
● Shopify, our e-commerce platform;
● payment service providers;
● banks and financial institutions concerned;
● carriers and logistics providers;
● IT and hosting providers;
● customer service providers;
● emailing and communication solutions;
● analytics and audience measurement providers;
● Google, Meta, and other advertising partners when these services are used and applicable regulations permit;
● our professional advisors, including legal, accounting, or tax advisors;
● administrations, authorities, or courts when required by law.
We seek to limit the information transmitted to what is necessary for the fulfillment of the purpose concerned.
7. Cookies and similar technologies
HOME MYRON uses cookies and similar technologies to ensure the functioning of the Site and, depending on your choices, to measure its audience, analyze its use, personalize certain functionalities, and measure or personalize our advertising campaigns.
Some cookies are strictly necessary for the operation of the Site and do not require consent when they meet the conditions provided by applicable regulations.
Non-essential cookies and technologies subject to consent are only used based on the choices expressed via our consent management tool.
You can accept, refuse, or modify your cookie preferences via the banner or the "Manage my cookies" tool available on the Site.
For more information, please consult our Cookie Policy.
8. International data transfers
HOME MYRON markets its products internationally and uses service providers who may operate in different countries.
Some personal data may therefore be processed or transferred outside Belgium or the European Economic Area.
Where applicable regulations require, we ensure that these transfers are based on an appropriate legal mechanism and benefit from the guarantees required by applicable data protection regulations.
These guarantees may, in particular, result from an adequacy decision or appropriate contractual guarantees such as standard contractual clauses approved by the competent authorities.
9. Retention period
We retain your personal data only for the period necessary for the purposes for which they were collected, as well as for the periods necessary to comply with our legal obligations.
The retention period may vary depending on the nature of the data and their use.
Data relating to orders, invoices, and transactions may be retained for the periods imposed by applicable accounting, tax, and legal obligations.
Data necessary for handling a customer service request may be retained for the period necessary to process the request and then, when necessary, for a period allowing for the defense of our rights.
Data used for marketing purposes are retained in accordance with applicable rules and until you withdraw your consent or exercise your rights where applicable, subject to legally justified retention periods.
10. Data Security
We implement reasonable technical and organizational measures designed to protect personal data against, in particular:
● unauthorized access;
● loss;
● destruction;
● alteration;
● unauthorized disclosure;
● misuse.
We also work with technical service providers who implement their own security measures.
However, no computer system or method of transmission over the Internet can guarantee absolute security.
11. Your rights
Where the GDPR applies to your situation, you have, under the conditions provided by the regulations, several rights regarding your personal data.
You may, in particular, have:
A right of access
You can request whether we process data concerning you and obtain access to the data concerned.
A right to rectification
You can request the correction of inaccurate or incomplete personal data.
A right to erasure
In certain circumstances, you can request the deletion of your personal data.
A right to restriction of processing
You can, in certain circumstances, request that the use of your data be temporarily restricted.
A right to object
You can object to certain processing based on our legitimate interests under the conditions provided by the regulations.
You can, in particular, object at any time to the use of your data for direct marketing purposes.
A right to data portability
Where the legal conditions are met, you can request to receive certain data in a structured, commonly used, and machine-readable format.
A right to withdraw your consent
Where processing is based on your consent, you can withdraw it at any time.
The withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.
12. How to exercise your rights?
To exercise your rights or ask a question regarding your personal data, contact us at:
contact@homemyron.com
To protect your data, we may need to request reasonably necessary information to verify your identity before processing certain requests.
We will process your request within the deadlines provided by applicable regulations.
13. Complaint to a supervisory authority
If you believe that the processing of your personal data does not comply with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.
In Belgium, the competent authority is:
Data Protection Authority (APD)
Rue de la Presse 35
1000 Brussels
Belgium
You can also, when regulations permit, contact the data protection authority competent in your country of residence.
We also invite you to contact HOME MYRON beforehand at contact@homemyron.com so that we can examine your request.
14. Protection of minors
HOME MYRON does not target its products and services to children and does not knowingly seek to collect personal data concerning minors when it is not necessary or legally authorized.
If you believe that a minor has inappropriately provided us with personal data, you can contact us at contact@homemyron.com.
15. Third-party sites and services
Our Site may contain links to sites, platforms, or services operated by third parties.
When you access a third-party service, the processing of your data may be subject to that third party's privacy policy.
HOME MYRON is not responsible for the privacy practices of independent sites or services that it does not control.
We invite you to consult their policies before communicating your data to them.
16. Changes to this Policy
We may update this Privacy Policy, particularly to reflect:
● changes in our practices;
● new services or providers;
● technological changes;
● changes in applicable regulations.
The "Last Updated" date appears at the top of this page.
Where required by regulation, we will inform data subjects of significant changes.
17. Contact
For any questions regarding this Privacy Policy, your personal data, or the exercise of your rights:
GLOBAL SILK GROUP
Trade name: HOME MYRON
Website: www.homemyron.com
Registered office: 54 Rue du Bon Pasteur, 1140 Evere, Brussels, Belgium
BCE: 1041.646.970
VAT: BE1041646970
Email: contact@homemyron.com
